Subscription, Billing, Cancellation & Refund Policy

This policy explains how ODENVO subscriptions, charges, renewals, cancellations and refunds are intended to work. ODENVO Practice is in development and PRO pricing has not been announced — nothing is charged until PRO goes live. This policy will be completed with final, binding billing terms before any payment is taken.

It forms part of our Terms & Conditions.

ODENVO FREE provides access to essential practice-management capabilities without a compulsory subscription. Storage and access allowances may apply according to the published plan limits, and fair-use limits may apply to keep the service sustainable for everyone.

ODENVO PRO adds advanced capabilities, including the ODENVO AI suite. PRO is a paid subscription: pricing, billing cycle (for example monthly or annual) and plan limits will be published before launch and displayed at the point of payment.

Prices will be shown inclusive of applicable taxes, with GST and other applicable taxes itemised as required by Indian law. Payments will be processed by third-party payment providers under our Third-Party Services Policy; ODENVO will not ask for or store your full card details on our own systems.

If a payment fails, we will notify you and provide a reasonable grace period and retry window before access to the paid features is paused.

Subscriptions renew automatically at the end of each billing cycle unless you cancel before the renewal date. We will remind you of upcoming renewals in advance through essential account communications, and show renewal terms at purchase and in your account settings.

You can cancel a subscription at any time from your account settings or by writing to support@odenvo.com. Cancellation takes effect at the end of the current billing period: you keep access to PRO features until then, and no further charge is taken after that unless you subscribe again.

Where Indian law or the platform's terms entitle you to an immediate cancellation remedy — for example where a service is materially deficient — you may be entitled to cancel without waiting for the period to end.

Our refund principles, to be finalised before launch, are: refunds are considered where a charge was taken in error, where a service was materially unavailable or materially deficient, and within any cooling-off or statutory remedy available under the Consumer Protection Act, 2019. Renewal charges cancelled before the renewal date are not due.

Final refund rules, timelines and exclusions will be published here before payments begin, and will comply with applicable Indian consumer protection law.

If you exceed a plan's storage or access allowances, we will tell you what the options are before enforcing any restriction. If we change PRO pricing for existing subscribers, we will give reasonable advance notice before the change applies to your next renewal.

Billing questions and disputes can be raised under our Grievance Redressal Policy by writing to support@odenvo.com. See also our Privacy Policy for how payment-related information is handled.